Are you not afraid to pick up the phone? Do you think solution-oriented and do you enjoy helping customers? Then we are looking for you!

What do we offer you?

• Full-time employment with 25 vacation days per year.
• Modern tools to get your work done as efficiently as possible.
• The opportunity to attend training and further develop yourself within our field.
• An informal and fun working environment with spontaneous lunches, drinks and fun team outings.
• Good coffee and a pleasant working atmosphere within a growing and innovative tech company with international ambitions.

What will you do?

In this role, you will work closely with the support team and field engineers to ensure that our customers’ digital networks and objects continue to operate smoothly. You will play a crucial role in supporting and coordinating new projects.

• You will plan and coordinate the work of our field engineers and provide clear tickets with all necessary information.
• You will handle fault reports via phone or email, monitor the progress of tickets and escalate if necessary.
• As much as possible, you try to solve problems remotely via a secure Internet connection. Is an on-site visit necessary? Then you schedule it.
• You will act as the first point of contact for our field engineers and support them in their work on site.
• As a link between different departments, you make sure that everyone is aware of the current status of projects.

Who are you?

• You understand the importance of working according to the terms of a Service Level Agreement (SLA).
• You have a minimum of HBO working and thinking level.
• You have an affinity for IT and have at least a completed MBO education in a technical field.
• You have at least 2 years of experience in an IT environment.
• You have knowledge of Windows and IP networks.
• You are customer-oriented, solution-oriented and think in terms of possibilities.
• You have excellent communication skills and know how to get to the heart of a problem quickly.
• Experience with ticketing systems is a plus.
• You have a positive attitude and contribute to a good atmosphere within the team.