Screens that never go blank when your kitchen is at full speed

No. Every screen we manage is a fully managed, auditable endpoint under our Safe & Secure Remote Management (SSRM) framework: role-based access, encrypted traffic, and audit logs available on request. Screens connect via a secure outbound connection: no inbound firewall rules, no VPN tunnels, no changes to your core infrastructure.

Yes. The platform uses no facial recognition and captures no personal data. DooH Group applies the SSRM security framework to all managed networks and provides a full security whitepaper and data processing agreement for IT pre-qualification.

Yes. Our CMS platforms offer REST API connectivity for dynamic menu data, pricing, and availability. Price and product changes in your source system can flow through to the screens automatically. Custom integrations are scoped during onboarding and delivered as part of the managed service.

Our Self-Healing Platform (SHP) detects and resolves the majority of incidents automatically, often before your staff notices anything. For hardware faults that require physical intervention, we log a ticket and dispatch within the timeframes agreed in your SLA. You have one number to call and one dashboard to check, not a queue of supplier contacts.

No. Content is managed centrally via the DooH Group portal, no technical knowledge or action is required at location level. Menu changes, price adjustments, and emergency updates can be pushed to all locations simultaneously in under 60 seconds.

Certified engineers install out of hours, so there is no impact on service. A phased pilot (typically 3–5 locations) validates specifications and workflows before full rollout. Logistics, installation scheduling, and go-live verification are coordinated centrally, so your operations team is not the project manager.

Pricing depends on screen count, location type, and service tier. We structure all proposals around Total Cost of Ownership: hardware, installation, CMS licensing, monitoring, and maintenance in a single monthly or annual figure per location. This makes budgeting predictable and eliminates the unplanned service costs that erode most signage business cases over time.

Yes. We offer Hardware-as-a-Service (HaaS) structures that spread hardware costs over the contract term. This converts a capital expenditure into a predictable operational cost and includes replacement coverage, so there are no surprise line items when panels reach end of life.

Less than you might expect. Smart scheduling dims or sleeps screens during off-hours, and our hardware selection prioritises the lowest available energy consumption per lux. Energy use is logged per screen and per location, exportable for ESG reporting and cost control.

In seconds, once approved in the CMS. Updates publish to every location simultaneously, or per location, format, or region if you need segmentation. Daypart scheduling switches breakfast, lunch, and dinner menus automatically, per location or chain-wide.

Central templates and role-based content permissions ensure every location works within your brand framework, with room for local offers where you allow it. The portal shows exactly which content plays where, so off-brand or outdated screens are visible immediately.

Yes. Well-placed screens drive measurable upsell at the counter and in the queue. Beyond that, your network can carry retail media: brand and FMCG partners pay to reach your guests at the point of decision, and programmatic connections via Broadsign Reach can monetise unsold inventory automatically.

Our standard SLA covers 99.9% uptime, defined response times by incident severity, first-time-fix targets, and maintenance windows outside your service hours. Full SLA terms are provided during the proposal phase.

No. We are a Samsung Platinum Partner and recommend Samsung as our primary hardware range because of its reliability, energy efficiency, and support infrastructure. However, our homogeneous network standard is software- and service-led, existing hardware or preferred suppliers can be assessed for compatibility during scoping.

Most managed service agreements run for 3 to 5 years, aligned to the expected hardware lifecycle. Shorter pilot contracts (12 months) are available for new clients who want to validate the platform before committing to a full rollout.

We start there. Our intake process maps all seven stakeholder roles in your organisation and identifies the proof points each one needs: a TCO model for finance, a security answer for IT, an uptime guarantee for operations, and a commercial narrative for the board. You get a structured internal briefing you can use directly, we give you the material to make the case yourself.

Yes. We manage screen networks for Lebkov & Sons, La Place, Foodvillage, Jaarbeurs Utrecht, and Schiphol Airport, among others. Reference calls with peers in comparable foodservice organisations can be arranged on request.