One homogeneous network behind every store. One partner who makes it happen.

No. DooH Group connects to your existing network via a secure outbound connection, no inbound firewall rules, no VPN tunnels, no changes to your core infrastructure. Our SSRM platform runs on top of your current setup. Most retail IT teams are fully onboarded within two weeks without any architecture changes.

Every screen runs within a hardened, segmented environment under our Safe & Secure Remote Management (SSRM) framework. Access is role-based, all traffic is encrypted, and audit logs are available on request. SSRM is available in three tiers (Core, Advanced, and Enterprise) depending on your compliance requirements. We are currently on the ISO 27001 certification path.

Yes. BroadSign, our standard CMS, offers REST API connectivity. We have built integrations with common retail systems for dynamic pricing, inventory-triggered content, and campaign scheduling. Custom integrations are scoped during the onboarding phase and delivered as part of the managed service.

Our Self-Healing Platform (SHP) detects and resolves the majority of incidents automatically, before your store team even notices. For hardware faults that require a physical intervention, we log a ticket and dispatch within the timeframes agreed in your SLA. You have one number to call and one dashboard to check, not a queue of different supplier contacts.

Yes. Our standard rollout methodology handles parallel deployment across dozens or hundreds of locations. We coordinate logistics, installation scheduling, and go-live verification centrally, so your operations team is not the project manager. A phased pilot (typically 3–5 locations) precedes full rollout to validate specifications and workflows.

99.9% per screen per year, backed by a formal SLA. This is not a marketing figure, it is the contractual baseline, enforced by SHP monitoring and proactive intervention.

Pricing depends on screen count, location type, and service tier. We structure all proposals around Total Cost of Ownership: hardware, installation, CMS licensing, monitoring, and maintenance in a single monthly or annual figure per screen. This makes budgeting predictable and eliminates the hidden service-call costs that fragment most retail signage contracts. Contact us for a location-specific model.

Yes. We offer Hardware-as-a-Service (HaaS) structures that spread hardware costs over the contract term. This converts a capital expenditure into a predictable operational cost and includes replacement coverage, so there are no surprise line items when panels reach end of life.

Our portal logs energy consumption per screen and per location. This data is exportable for ESG reporting. Our LED selection process prioritises the lowest available energy consumption per lux, and we offer e-paper screens for low-footfall or regulation-sensitive locations where further reduction is required.

Immediately, once approved in BroadSign. Content updates publish across your entire estate simultaneously, or by region, store format, or time slot if you need segmentation. There is no manual process per location. A campaign approved at 17:00 is live in every store at 08:00 the next morning.

Yes. BroadSign supports full content segmentation by location, store format, daypart, or any other variable you define. A flagship store can run brand content while a transport hub shows a different promotional mix, all managed from one interface by your marketing team.

Yes. For retail operators who want to monetise their screen estate, we can connect your network to programmatic platforms including Broadsign Reach. This enables third-party advertisers to buy inventory on your screens, creating a new revenue stream alongside your own brand communications.

No. We are a Samsung Platinum Partner and recommend Samsung as our primary hardware range because of its reliability, energy efficiency, and support infrastructure. However, our homogeneous network standard is software- and service-led, if your organisation has existing hardware frameworks or preferred suppliers, we can assess compatibility during scoping.

Our standard SLA covers 99.9% uptime, defined response times by incident severity, first-time-fix targets, and scheduled maintenance windows. Enterprise-tier clients receive dedicated account management and quarterly performance reviews. Full SLA terms are provided during the proposal phase.

Most managed service agreements run for 3 to 5 years, aligned to the expected hardware lifecycle. Shorter pilot contracts (12 months) are available for new clients who want to validate the platform before committing to a full rollout.

We start there. Our intake process maps all seven stakeholder roles in your organisation and identifies the specific proof points each one needs. We provide a structured internal briefing (covering IT requirements, operational impact, financial model, and marketing capability) that you can use directly in internal presentations. You do not have to translate our sales pitch; we give you the material to make the case yourself.

Yes. We manage screen networks for VodafoneZiggo, Hoog Catharijne, Lebkov & Sons, La Place, Foodvillage, and Schiphol Airport, among others. Reference calls with peers in comparable retail organisations can be arranged on request.